Shipping policy

Shipping Policy

Store Name: Mous.pk
Contact Email: mouspkofficial@gmail.com
Effective Date: [Insert Date]

Thank you for shopping with Mous.pk! Below is our Shipping Policy to help you understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation.

  • You will receive an email confirmation once your order is placed.

  • If there is any delay due to stock issues or other reasons, we will inform you promptly via email or phone.

2. Shipping Time

  • Major Cities: 2–4 business days

  • Remote Areas: 3–7 business days

  • Delivery times may vary depending on your location and courier availability.

3. Shipping Charges

  • Free Shipping on orders above [Insert Minimum Order Amount, e.g., PKR 2,000].

  • Orders below the free shipping threshold may incur a standard delivery charge, which will be shown at checkout.

4. Shipping Methods

We work with trusted third-party courier services (e.g., TCS, Leopard, M&P, etc.) to deliver your order safely and on time.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this number to track your shipment on the courier’s website.

6. Cash on Delivery (COD)

  • COD is available on most orders.

  • Please ensure your mobile number and address are correct to avoid delivery delays.

7. Delivery Issues

If you experience any of the following, please contact us at mouspkofficial@gmail.com within 24–48 hours:

  • You did not receive your package.

  • The package arrived damaged.

  • The wrong item was delivered.

We will investigate the issue and work to resolve it as quickly as possible.

8. Incorrect Address / Missed Delivery

  • Please double-check your shipping address before placing the order.

  • If a package is returned to us due to an incorrect address or failed delivery attempts, you may be responsible for additional shipping charges to re-send the order.

9. International Shipping

Currently, Mous.pk only ships within Pakistan. We do not offer international shipping at this time.

Contact Us

If you have any questions or concerns about your delivery, feel free to reach out to us:

📧 Email: mouspkofficial@gmail.com
🌐 Website: https://www.mous.pk